Customer Relationship Management (CRM)

Customers are a vital source of repeat business, so dealing with them efficiently and professionally is essential to the survival of your business.

Concept 4000’s integral CRM tools, allow essential information on orders, invoices and deliveries, to be linked directly to the customer records. With this information available at the touch of a button, your staff can respond professionally to customer enquiries.

Further CRM facilities are available through Concept Explorer including:

• Integrated correspondence management (email / fax)
• Automated e-mail tracking & logging
• Contacts database
• Customer / supplier / part statistics
• Performance reports
• Additional ad-hoc reporting facility with Excel